- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Solved! Go to Solution.
Accepted Solutions
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I hope all is well. First, I must say, thank you for taking time to use the community forum to be heard as our phone lines are currently closed due to the pandemic coronavirus (covid-19) emergency. I'm sorry that the dispute you had filed was closed but no worries i'm here to help you on this matter, as well as i deeply apologized for the mistreatment that you had encountered. My question is: was the merchant able to secure a valid tracking number? If yes, have you or PayPal able to check the validity of this tracking number? If the merchant was able to provide a tracking number wherein i assumed that it was valid since the case was closed. Now what you are going to do right is to file an appeal so that the case will be reopen. Right now all our customer phone support is closed all you have to do is login to your PayPal account and go to your Message Center and there will be an option for you to chat with our Chat Support representative they have the capacity to reopen your case and they will give you some details as well as on what you will need to submit for the appeal process. Hope i was able to assist you. Stay Safe.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I hope all is well. First, I must say, thank you for taking time to use the community forum to be heard as our phone lines are currently closed due to the pandemic coronavirus (covid-19) emergency. I'm sorry that the dispute you had filed was closed but no worries i'm here to help you on this matter, as well as i deeply apologized for the mistreatment that you had encountered. My question is: was the merchant able to secure a valid tracking number? If yes, have you or PayPal able to check the validity of this tracking number? If the merchant was able to provide a tracking number wherein i assumed that it was valid since the case was closed. Now what you are going to do right is to file an appeal so that the case will be reopen. Right now all our customer phone support is closed all you have to do is login to your PayPal account and go to your Message Center and there will be an option for you to chat with our Chat Support representative they have the capacity to reopen your case and they will give you some details as well as on what you will need to submit for the appeal process. Hope i was able to assist you. Stay Safe.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi @CatChat
I hope all is well. First, I must say, thank you for taking time to use the community forum to be heard as our phone lines are currently closed due
to the pandemic coronavirus (covid-19) emergency. However, it does not stop us from doing service to our customer, PayPal just open a chat support to service our customer all you have to do is login to your PayPal account and go to Message Center look for the option for Chat wherein you can be able to chat with customer service and they will be more than willing to assist you.
Stay safe and God Bless you and your family.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
It is not true that Paypal will respond to the chat message on the website. I used it last night and was told someone would respond to me. I am checking 24 hours later and no response plus my case is gone. The chat is a virtual assistant, not a live person.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- « Previous page
- Next page »
Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
- Cant find partial refund. Seller sent me one and I cant find it on the site or resolution center. in Payments Archives
- Claim denied by Paypal resolution in Disputes and Limitations Archives
- Funds haven't been released yet, resolution center can't open a case on it in My Money Archives
- My payment is waiting. in Payments Archives
- PayPal dropped a Dispute wouldn't wait, Cant let them get away with this. in Disputes and Limitations Archives