Is anyone home at PayPal? I ordered an item that never came, so I filed a dispute. The vendor sent an inferior substitute item, so I revised my dispute to “wrong item”. I submitted screen shot of the ad, and photo of what was received. It sat for a more than a week, and I received an email stating that I needed to “send the item back to the following address: ‘“ No address was given. I tried to respond several times, and got a message: “Let’s try that again.” I tried to file a warranty return with the vendor, but got no response. I sent emails to PayPal complaint-response, but heard nothing. I tried various PP “Contact us” locations. I bitched through IT feedback, all to no avail. Resolution Center dismissed the case because I didn’t respond. I have screenshots of every submitted, and the fun little “Let’s try that again.” The User agreement says that I can appeal, but there is absolutely no way that I can find, to create an appeal.
The vendor has sins e, closed their web site, so that is gone. This is a very small amount of money, but it’s the principle.
