I have opened a resolution case (pre PayPal dispute) with Berrylook. Having read up now how they are scammers~ I'm at a loss. We've agreed they will give me a 65% refund ~not because I should have to sacrifice any of the 100% refund, merely because it sounds like I'd be lucky if I get that; so I caved...I told them to refund within 24h so that I don't need to escalate the dispute to PayPal. They're claiming I need to click this has been resolved before they are able to refund, because PayPal have frozen any transactions while a dispute is in progress...I have no idea if that is true but my feeling is they won't honour it if I do what they say. Do I escalate it to PayPal or go along with their instructions how to get my refund? Has anyone managed to escalate a dispute with them through PayPal and get results?
