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The dispute stage of a claim is for you to negotiate with the seller for an agreed resolution.
If you don't come to an agreement then you escalate to a claim for paypal to get involved BUT if they find in your favour you normally have to return everything that you have received back to the seller at your own expense and as you received them ie in the same condition as paypal do not get involved in part returns or part refunds.
Paypal help with return costs if you have activated the below link.
https://www.paypal.com/au/webapps/mpp/returns
Advice is voluntary.
Kudos / Solution appreciated.
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The dispute stage of a claim is for you to negotiate with the seller for an agreed resolution.
If you don't come to an agreement then you escalate to a claim for paypal to get involved BUT if they find in your favour you normally have to return everything that you have received back to the seller at your own expense and as you received them ie in the same condition as paypal do not get involved in part returns or part refunds.
Paypal help with return costs if you have activated the below link.
https://www.paypal.com/au/webapps/mpp/returns
Advice is voluntary.
Kudos / Solution appreciated.
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