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Reported to BBB

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Contributor

Reported to BBB

I reported PayPal to the BBB. They acknowledged on 9/14/20 at 1:15 EST that the company I have a dispute with is a know scammer, yet I am suppose to send the item back to the bogus address the company provided at my expense. Everyday in my email box is a threatening email from the seller telling me to accept 9$ and thick twice about pushing the issue and a PayPal says sorry but there is nothing we can do. Stop using PayPal and switch to Venmo.

3 REPLIES 3
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Esteemed Advisor

Re: Reported to BBB

@Pcraig311 

 

In the event of a dispute you need to bear in mind possible return trackable costs before you buy from that seller / item / country because....

Paypal state this >>
PayPal is not obliged to reimburse you for any costs that you incur to comply with any of PayPal’s requests for cooperation for the purpose of resolving the problem (including, without limitation, costs that you incur to return a SNAD item to the Payment Recipient or another party as PayPal requests), although sometimes it may reimburse these costs.

Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction.
https://www.paypal.com/us/smarthelp/article/FAQ3544

You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.






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Kudos / Solution appreciated.
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Contributor

Re: Reported to BBB

Understand but there is no address to send back to. PayPal acknowledged this
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Esteemed Advisor

Re: Reported to BBB

@Pcraig311 

 

Then appeal the decision as that is ridiculous, if you win a claim then paypal are supposed to provide a return address for you to return the item to.


Advice is voluntary.
Kudos / Solution appreciated.