Reopen dispute

[Mlavoie28]

So I bought something and I contacted the seller and a month later no response or item, when I went to file the dispute I accidentally filled it as unauthorized and it got denied, how do I reopen this as the right dispute

[KGonzaga]

Hi @Mlavoie28,

Thank you for reaching out to PayPal. 

Please check this Help Center article that might be able to help you with appealing the case:

https://www.paypal.com/us/smarthelp/article/can-i-appeal-paypal%E2%80%99s-decision-on-my-case-faq205...

Please remember to include all the necessary information so that the case might be reopened.

Hope this helps. 

[Ragnar_Lothbrok · Accepted solution]

Good day @Mlavoie28 

I hope all is well.

It is totally fine if you accidentally selected an incorrect reason for your dispute that resulted to a denied case. That said, I am glad to inform you that we will still be able to re-open it by contacting Customer Service to correct the reason code as soon as we are back in normal operation. It just happened that we are currently under staff due to coronavirus emergency. However, you may still want to try reaching out via chat or email. To get there, kindly click help / contact at the bottom left of Paypal pages for available options for your country.

OR, you may also consider contacting Customer Service via Facebook or Twitter. You can send them a personal message from their facebook or twitter pages.

Facebook: https://www.facebook.com/PayPal

Twitter: @AskPayPal

Facebook (UK): https://www.facebook.com/PayPalUK
Twitter (UK): @paypalUK

If it's still no response, then let's wait until our phone line becomes available.

Thank you for your patience and keep safe!

***If you see a post that is helpful, kindly give the author Kudos or accept it as a solution.