Reopen a closed dispute due to new information

EBACANI
New Community Member

Paypal does not allow a case to be reopened.  My case was closed because the seller purposely provided a valid tracking number stating my item was delivered.  Yes, it was delivered in the same zip code  but it is for someone else down the road from me.   USPS sent me an email stating that the tracking number I provided for them to check was not for my address, but for someone else in my neighborhood.  The seller has not responded to any of my emails/correspondence.  This was already supposed to be a replacement.  The original shipment they sent is still in China, 3 months later.  What can I do? 

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kernowlass
Esteemed Advisor
Esteemed Advisor

@EBACANI 


APPEAL

To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address.
Check tracking in below link to see where it went.
https://www.17track.net/en

When you have that, contact PayPal via phone (log on to your account and click Contact at the bottom of the page, however that may not be an option at the moment due to covid), or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your paypal payment that way and see if they will do a chargeback for you.


Advice is voluntary.
Kudos / Solution appreciated.
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