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Remove a limitation

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Remove a limitation

Hello, I'm writing because I can't seem to be able to solve a problem with a limitation in my account and the mail I sent a week ago is apparently nowhere to be found since I haven't received a response So the problem is that the limitation is due to the need of a document to confirm my address and I've tried sending the official document issued by the city hall but it was said that the issue date doesn't have to be prior to 12 months, so I tried with the header of my july salary (name, surname, personal identification code and address were shown) but they refute it saying the document was invalid. Does anyone know how to solve this problem? I don't use paypal much but sometimes is the only way to make a payment so I'd like for it to work when needed Thank you 😊