Release funds held

[popli]

I am trying to sell a product to an international customer.  I received an email saying that the customer has sent me the funds through Paypal however they are being held.  On my Paypal account nothing comes up on my activity.  The email I received says that I need to enter tracking information to release funds.  Where do I enter this tracking information?  Is the email just a scam if nothing is coming up on my actual Paypal account?

[kernowlass]

@popli

YES ITS THIS SCAM.

They encourage you to accept a 'direct' Paypal payment and may ask you to send the item internationally.
No funds or activity of the transaction shows in your Paypal account and any emails 'may' go into your junk or spam folders.

You will get/got a "fake" email that looks as though it is from paypal.....it isn't because they don't actually have a Paypal account and have no intention of paying you.
It will say the buyer has paid ...you won't have been paid.
They will tell you that the payment is released when you provide paypal with a tracking/shipping number......this won't happen.

Paypal NEVER tell you to send an item before the payment is showing in your paypal account.
Paypal do not tell you to send trackable, they advise it for selling protection but it is not compulsory.
Delete any emails and ignore the scammers.