Regarding claims, does PP verify seller's shipping details

MemphisMcCaw
Contributor
Contributor

Does PP verify shipping details provided by seller regarding a claim?  Is verification done by human or computer because the info provided by the seller in this case makes zero sense.  Ex: I ordered 3 items that are all different with different weights and they show delivery to a diff name and address for the correct items all having the same UPS tracking numbers and each having identical weights ... in other words the same bogus shipping details for each item.  Does PP see this or do they not compare the 3 claims?

3 claims, 3 different items, and seller's shipping info provided PP are all identical; tracking numbers, weights, and address, which clearly isn't my address.  It's almost laughable to read the info they provided PP. 

 

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kernowlass
Esteemed Advisor
Esteemed Advisor

@MemphisMcCaw 


Paypal is just a payment processor that gives you 'some' buyer and 'some' seller protection.
So disputes for non receipt of item are mostly automated. Seller provides tracking that shows delivery = seller wins.
So then its your turn to do some work to assist Paypal in recovering your purchase price from your seller.

Firstly ring Paypal customer services and tell them that the number is fake or that the item was shown as shipped before you purchased it. With that information they may well just issue you a refund.

Secondly if they don't then... APPEAL
To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address. THEY DON'T HAVE TO SAY WHICH ADDRESS IT WAS SENT TO, JUST THAT IT WAS NOT DELIVERED TO YOUR ADDRESS.

Check tracking in below link to see where it went.
https://www.17track.net/en

When you have that, contact PayPal via phone (log on to your account and click contact at the bottom of the page, or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your Paypal payment that way and see if they will do a chargeback for you?


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kernowlass
Esteemed Advisor
Esteemed Advisor

@MemphisMcCaw 


Paypal is just a payment processor that gives you 'some' buyer and 'some' seller protection.
So disputes for non receipt of item are mostly automated. Seller provides tracking that shows delivery = seller wins.
So then its your turn to do some work to assist Paypal in recovering your purchase price from your seller.

Firstly ring Paypal customer services and tell them that the number is fake or that the item was shown as shipped before you purchased it. With that information they may well just issue you a refund.

Secondly if they don't then... APPEAL
To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address. THEY DON'T HAVE TO SAY WHICH ADDRESS IT WAS SENT TO, JUST THAT IT WAS NOT DELIVERED TO YOUR ADDRESS.

Check tracking in below link to see where it went.
https://www.17track.net/en

When you have that, contact PayPal via phone (log on to your account and click contact at the bottom of the page, or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your Paypal payment that way and see if they will do a chargeback for you?


Advice is voluntary.
Kudos / Solution appreciated.
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MemphisMcCaw
Contributor
Contributor

Appreciate your prompt response to my question.  I've been with PayPal for 20 years and have never filed a claim, and the info and steps you advised me to take were clear and spot on.  The only thing I would add is when you call and find yourself in PayPal's "automated menu" just say "I need to speak to a human".  That's what I did ... then I was given the option to have them call me back.  I took that option and they said they'd call within the next 14 minutes.  They called within the next 14 minutes.  I couldn't believe I was talking to a human.  They had all my info, all the claim info, I didn't have to explain anything regarding the 3 cases I had pending.  I just expounded on the false information that the seller had provided PayPal.  They immediately caught the discrepancies told me to hold for a few minutes telling me "don't hang up" ....

5 minutes later they were back saying they were issuing credits for each claim.  Was there anything else?  I was amazed, really expecting  a long frustrating conversation ... but that didn't happen.  It was resolved.

So again, I sincerely appreciate your assistance. 

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kernowlass
Esteemed Advisor
Esteemed Advisor

@MemphisMcCaw 

 

Glad it worked for you, its one of the reasons I give up my time to help on here.


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