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Our claims process is an arbitration service we offer to help resolve disagreements between buyers and sellers, but as you can imagine, it's extremely difficult for us to reach a decision that satisfies all parties. We deal with all cases objectively and with the intention of making a fair decision based on verifiable information which is available at the time. If the tracking information shows as delivered to your location, this is sufficient information to warrant the claim being closed in the seller's favour. Your Consumer Protection Laws are not effected by this.