@Kimcartwright20
Need more info on what case you filed. Item Not Received or Significantly not as described?
If the seller provided a tracking number to prove delivery, and you did not receive the item, PayPal may still rule in favor of the seller. If you can prove fraud on the seller (fake tracking number or shipped to random address, you will have to supply this proof (contact post office) when re-opening the case).
If you filed a Significantly not as described case and your reason for dispute does not meet the eligibility for a SNAD claim (ie buyers remorse), you will not be covered under purchase protection:
Significantly Not as Described claims
An item may be considered Significantly Not as Described if:
- The item is materially different from the seller’s description of it.
- You received a completely different item.
- The condition of the item was misrepresented. For example, the item was described as “new” but the item was used.
- The item was advertised as authentic but is not authentic (i.e. counterfeit).
- The item is missing major parts or features and those facts were not disclosed in the description of the item when you bought it.
- You purchased a certain number of items but didn’t receive them all.
- The item was damaged during shipment.
- The item is unusable in its received state and was not disclosed as such.
An item may not be considered Significantly Not as Described if:
- The defect in the item was correctly described by the seller in its description of the item.
- The item was properly described but you didn't want it after you received it.
- The item was properly described but did not meet your expectations.
- The item has minor scratches and was described as “used."
Kudos & Solved are greatly appreciated. 🙂
