Refunds for returns postage / shipping - does not display on any screen

[accountman99]

I have activated the RETURNS SHIPPING feature ( and that has been acknowledged ) but when I try to lodge a refund claim, there is no indication on any screen I can access that allows for a return refund to be lodged - how to do it ??

PayPal live help emails keep circling back to access via details that shows as a link on the transaction itself - nothing there for refund. So where to go ???

[sharpiemarker]

Perhaps the transaction is not eligible for Returns Shipping reimbursement. Has it been within 30 days of the return ship date?

Check this page to see if your request is eligible:

https://www.paypal.com/webapps/mpp/returns/terms