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Refund

Lesthedeccy
New Community Member

Refund

I was sent a wrong item but the company concerned is offering me a refund at lower rate of what I paid ! Also asking me to return wrong item at my own cost How is this right ?
1 REPLY 1
kernowlass
Esteemed Advisor

Re: Refund

@Lesthedeccy 

 

If you are not happy with what they are offering then open a dispute > escalate to a claim and wait for paypals decision, however if paypal find in your favour you may still need to return the item......


In the event of a dispute you choose your seller and not Paypal so you need to bear in mind possible return trackable costs before you go ahead and buy from that seller / country.

Paypal state this >>
IMPORTANT: You may be required to return the item to the seller or other party we specify as part of the settlement of your claim. PayPal Buyer Protection does not entitle you to reimbursement for the return shipping costs that you may incur.

Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction.
https://www.paypal.com/uk/webapps/mpp/refunded-returns

You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.


Advice is voluntary.
Kudos / Solution appreciated.