Refund

Galev
New Community Member
Has anyone else been denied a refund when clothing items are returned to seller because they didn't fit? At this point, seller has the items (returned per their instructions) but both seller and PayPal have refused to refund the over $100 I paid. Is this the way they always do business??
Login to Me Too
3 REPLIES 3

Teito23
Contributor
Contributor

Paypal has ruled disputes in the favor of scammers and fraudsters before so this wouldn't really surprise me. This was even after in their messages stating that yeah we will get you your money back. We are on your side and I had protection even for this their protection meant nothing at all. 

Login to Me Too

kernowlass
Esteemed Advisor
Esteemed Advisor

@Teito23 

 

Thousands daily get refunds so if you didn't then their would be a reason.


Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

kernowlass
Esteemed Advisor
Esteemed Advisor

@Galev 

 

Did you .......

 

open a dispute for items received but not as described (if they were).

did you escalate to a claim.

did paypal find in your favour.

did they tell you to return the items trackable to the seller.

did you give paypal the return tracking information.

did you activate the link to get help with return costs as below.

 https://www.paypal.com/us/smarthelp/article/can-i-get-free-shipping-on-a-paypal-return-faq3544?app=s...

 

 

 


Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.