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Refund

glizotte78
New Community Member

Refund

I am trying to return an item I bought from Helloice. It was never been worn. I have only taken out of the package to take pictures of it, after their customer service asked for pictures. I have been trying for weeks to get an address to return the item. However, I keep being told that it is not worth the money to ship it back and get my full refund. Helloice has a 30 day return policy, I don't understand why they won't let me and keep giving me the run around.
1 REPLY 1
kernowlass
Esteemed Advisor

Re: Refund

@glizotte78 

 

Paypal cover you for non receipt of item OR item received but not as described so if the latter one is applicable then open a paypal dispute BUT if its just buyer remorse that would be between you and the company to sort out.

https://www.paypal.com/ca/smarthelp/article/what-should-i-do-if-i-have-a-problem-with-my-paypal-purc...

 


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