Refund

bebechen1105
Contributor
Contributor

Hi there, please may I cancel my payment Case ID PP-I-14552179 (Transaction ID : 8LW4846745519074F) due to my seller's PayPal states had shown denied but on my side still pending. Please may I cancel this transaction. Thank you

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PayPal_Martina
Administrator
Administrator

Hi @bebechen1105,

 

Thank you for your post and welcome to the Community Forum!

 

In general, once a transaction has been completed, you would not be able to cancel it. It seems like you disputed the transaction as unauthorised. If you made the payment, this would be the incorrect option to choose. If there is an issue with the transaction, you can file a dispute in case you don't receive the item, or in case you receive an item that is not as described. Here is more information: 

 

 

I hope this helps!

Martina

 

 

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