Refund

[Steviekylou]

So I bought a ad promotion from a seller who did not complete the promotion process PayPal offered me a refund forward but they are saying I have to ship the item back to the seller in order to get my refund but the problem is there is nothing to send back to the seller since it was a digital ad Promotion. Is there anything I can do

[kernowlass]

@Steviekylou 

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.