Refund

Almanzar92
Contributor
Contributor
So my bank card was charged twice by pay pal for a purchase that didn’t go through. I’m trying to get a hold of them and make a dispute so they can refund me the money but idk how or who to contact , any help please ?
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2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@Almanzar92 


What does it say next to the transaction in your Paypal account?

1. Pending (with a clearance date)
2. Pending/Unclaimed with a cancel option.
3. Pending/Unclaimed withOUT a cancel option.
4. Payment or Sent.
5. Pending/Uncleared with a clearance date.
6. Pending awaiting authorisation.


Advice is voluntary.
Kudos / Solution appreciated.
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Almanzar92
Contributor
Contributor
It says Pending but with no cancel option, I was trying to use their new 4-payment method, the purchase never went through from the merchant but checked my bank account and noticed I was charged, twice by PayPal. So my thing is, I don’t want to be charged that amount 6 more times for a purchase that never went through.
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