Refund

Briandun9
Contributor
Contributor
Hi guys, I purchased a piece of clothing from an eBay seller a few weeks ago. I returned the item because it did not fit me and the seller said he would issue me a refund. The product has since been removed from my purchases and I am unable to contact the seller. The last time we were in contact was the 19th of May when he said he would issue me a refund immediately and he still hasn’t. I have also noticed he has no items left on his store which has alarmed me. I am also unable to contact him anymore through the EBay messages
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kernowlass
Esteemed Advisor
Esteemed Advisor

@Briandun9 

 

As long as you have proof of the return with a tracking number then open a dispute for item received but not as described..........

 

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

https://www.paypal.com/webapps/mpp/first-dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.


Advice is voluntary.
Kudos / Solution appreciated.
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