Refund

BatDad2017
New Community Member
I recently was refunded money but paypal placed it on a debit card that is now canceled what should I do?
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1 REPLY 1

Hemerk
PayPal Employee
PayPal Employee

Hi @BatDad2017 

Thank you for reaching out to the PayPal Community Forum!

 

Please see this article below. It states on the credit card section that "If the card was canceled or you paid with a prepaid card, contact the card issuer to access your refund. The money will still be sent to this card account." This also applies if you used a debit card. Your card issuer or bank may only see the transaction after 7 business days.

https://www.paypal.com/us/smarthelp/article/where-is-my-refund-faq1212?app=searchAutoComplete


Hope this helps!

Kudos and Solved are highly appreciated

 

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