I am having major issues with an order I placed & paid through PayPal. I was instructed to get my refund of the two items I didn't receive, I have to pay to return the item I did receive and get a full refund. I do not understand why I can't just simply get a refund for the two items I didn't receive.
We know it can be frustrating being asked to return the wrong items for a refund. In some cases, this is the fairest option between buyer and seller when there is a disagreement about what is sent. We do offer a free return shipping program that will help with the cost. You can sign up and file a claim here, www.paypal.com/returns.
