Refund

AFM79
Contributor
Contributor

I paid for an order via PayPal but order is cancelled by the seller and informed me about it. Seller informed me that order is cancelled and refund sent to Paypal. I shared Paypal with transaction details that sent by Paypal about this order. It is going to be two months still nothing came on favour of me. Can anyone help me. How I can find my money.

Login to Me Too
1 REPLY 1

PayPal_Martina
Administrator
Administrator

Hi @AFM79,

 

Thank you for your post and welcome to the Community Forum!

 

If you have not received the item that you purchased because the order was cancelled by the merchant, you can dispute the payment in your Resolution Centre within 180 days from the date of the transaction. You can do so by clicking 'Report a problem' in your Resolution Centre. 

 

I hope this helps.

Martina 

Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.