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My refund was cancelled. I just bought a toy from a scammed website. And PayPal has no buyer protection so I had no refund. The PayPal resolution center said my refund is cancelled and no refund. How do I get my money back?

Re: Refund

Hi @Peter1282,


Thank you for your post and welcome to the Community Forum!


I am sorry to hear that this happened! Did you file a case on the transaction? If no, you can do so by clicking 'Report a problem' in your Resolution Centre. If yes and the case was closed in your favour but the refund was cancelled, please contact our Customer Service directly. If the case was not closed in your favour, I am afraid that we would not be able to offer you a refund. 

If you want to contact our Customer Service, you can click ‘Help & Contact’ at the bottom of any PayPal page to see which options are available. You can also contact us on Facebook ( or on Twitter (@AskPayPal).


I hope this helps!