Refund

[Leighx]

I sent money to a seller I haven’t received the item and they ain’t getting back to me and ignoring all calls How can I get my money back ?

[kernowlass]

@Leighx 

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

https://www.paypal.com/webapps/mpp/first-dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.

[Leighx]

I done the dispute and it came back that it was an authorised payment and they closed the dispute so now I am u able to open another dispute on it.. what can I do ?

[kernowlass]

@Leighx 

An unauthorised dispute is telling paypal that your account was hacked and used without your consent to make that transaction.

Paypal would check IP addresses and see that it was you that made the transaction.

So why did you not file a dispute for non receipt? Then you would have had a full refund.

That is UNLESS you paid using the friends / family option when you would not have been able to file a dispute for non receipt as there is no paypal buyer protection for friend / family ie gift transactions.