@Vixy_Wilson
You open a dispute.
You can escalate to a claim 7 days post payment.
You MUST escalate before 20 days post opening are up.
If Paypal find in your favour then 'normally' they refund / review within 48 hours of that deadline given to the seller.
However.............
Seems to be a delay on reviewing claims.
You can either wait it out or contact customer services for an update.
As for claiming back postage............ did you activate the below link at any time prior to making the transaction?
https://www.paypal.com/uk/webapps/mpp/refunded-returns
If so then click on the transaction in your Paypal account and the link to claim the refund is at the bottom of that 'details' page.
Advice is voluntary.
Kudos / Solution appreciated.
