Refund

[MP32]

I purchased saw s something and was sent incorrect item. There mistake. Returned track able and now not getting any communication with regards the replacement

[PayPal_Rachael]

Hi @MP32,

Welcome to the community forum and thanks for posting.

If you haven't done so already I recommend opening a claim with us to report that you received an item and it was not as described. When you open a claim like this we can investigate the situation and look at the tracking information you have for the return of the item. 
 

To open a dispute on a transaction, please follow the steps below:

1. Locate the payment in your 'Activity'.
2. Select the payment to open the Transactions Details.
3. Click Report a problem near the bottom of the summary.
4. Select the type of issue you experienced.
5. Select the details of your issue and enter the refund amount you're requesting.
6. Click Submit.

You have 180 days after the date of the payment to open a dispute. A dispute can be escalated to a claim by either party within 20 days of the dispute being filed, at which point we'll investigate and decide the outcome.

Rachael