Refund

RSM3
Member
Member

hello, I bought a course and it's not good. The site says I give you the money back, I wrote on all social networks and blocked me.

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7 REPLIES 7

sharpiemarker
Esteemed Advisor
Esteemed Advisor

@RSM3

 

PayPal purchase protection does not cover buyer's remorse such as the item being as described but just not living up to your expectations.


Kudos & Solved are greatly appreciated. 🙂
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RSM3
Member
Member

But he's a scammer ,he don't respond on my messages.

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kernowlass
Esteemed Advisor
Esteemed Advisor

@RSM3

 


How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre.
3.Click Dispute a Transaction.
4.Select the button beside the transaction you want to dispute, then click Continue.
5.Select ‘Item dispute’, click Continue and follow the on-screen instructions.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

https://www.paypal.com/webapps/mpp/first-dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.


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RSM3
Member
Member

I opened case  and closed it because I gave the seller the second chance, then blocked me.

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kernowlass
Esteemed Advisor
Esteemed Advisor

@RSM3

 

Yeah course he blocked you, once you closed the case then he could ignore you as he knew you can't re-open a dispute or open a second one for the same transaction.  Smiley Frustrated


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RSM3
Member
Member

and can not do anything else?

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kernowlass
Esteemed Advisor
Esteemed Advisor

@RSM3

 

Already posted that in the last line of my above post.


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