Refund with no reason

Viktorpe
New Community Member

Hello,

Recently I sold the game account to someone. He paid me through Paypal. The account was all correct and legal.

He used illegal software(cheats) and his account was suspended.

He then requested a refund.

Do someone knows on which side that refund will go?

 

Login to Me Too
1 REPLY 1

PayPal_Olivia
Moderator
Moderator

Hi @Viktorpe,

 

I'm sorry to hear that there has been a dispute opened. Transactions for intangible goods are not eligible for Seller Protection, so there is a possibility that you will not win the case. I would suggest providing that information and any proof of that information that you have when it is requested. Even in cases where the seller does not have coverage, PayPal does try to look at the situation as fairly as possible.

 

I hope this helps!

 

Olivia

 

If this post or any other was helpful, please enrich the Community by giving kudos to its author, accepting it as a solution, and/or coming back to assist others. Members make this Community great!
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.