I bought an item but was sent something different so I opened a case through PayPal. The seller asked me to return which I have and provided tracking. The item has been delivered now but I still don’t have my refund. The case says under review When should I get the refund?
Paypal phones are mostly non operational since covid but sometimes you get lucky. (use the guest option if you can't log in). If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country. Live chat is randomly available. You can send them a message. Or have you considered contacting Customer Service via Facebook or Twitter? You can send them a personal message from their facebook or twitter pages. It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.
Advice is voluntary. Kudos / Solution appreciated.