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Refund of item not delivered

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Refund of item not delivered

I have a question, If the seller say they have delivered an item but I claim I haven’t can I ask for a refund? I have contacted the seller they said they sent it at the beginning of this year. I know PayPal is trustworthy so I waited 5 months until I asked for a refund only to be denied because apparently the item I paid 89 USD for was delivered (not to me). Is there anything I can do to protect myself in future?