Refund not given

[Burles]

I bought a sewing machine; was persuaded to buy an 'upgrade'. An hour after payment I rang to cancel the order as it was not an upgrade at all. The company said that they would refund my money within three days. This was 12 days ago. I cannit contact the company. Website is not available. I have read on that other pwople are having the same problem, or goods not received. I fear the company had folded. Paypal have opened a dispute whereby I have 20 days to try to resolve this with the company, Which I obviously can't do. Whats the best course if action please?

[sharpiemarker]

@Burles 

Escalate dispute to a claim within the 20 days for PayPal to review, ask for information and make a ruling.

[Burles]

Thank you. How do I do this please?

[kernowlass · Accepted solution]

@Burles 

https://www.paypal.com/uk/smarthelp/article/how-do-i-escalate-a-dispute-to-a-claim-faq822?app=search...