Refund made to buyer but PayPal wants to do refund as well

Franklinkon
New Community Member

An ebay sale I made with a buyer has been requested to be cancelled by the buyer and I have made arrangements with the buyer to refund him via other means. I see this morning that PayPal has now initiated a refund through my bank account for the $5000 which I need to stop urgently. Can you please assist as a matter off urgency because if it proceeds then my account will be arrears by the amount of $5000 . I have been going from ebay to PayPal and back again trying to get this resolved but I cant get anyone to help me. Ebay has said that the request for the cancellation case cannot be closed until the refund is finalised through PayPal. Im totally at a loss what to do. Someone please help!

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