Refund issues

onlinevenktesh
New Community Member

Dear Paypal,

When we purchase (online) digital products, under 30 days money back guarantee without asking any questions from seller

if seller not responded and not provided service then buyer may request to refund, 

if seller not responded to send refund, buyer can request to paypal to help to get refund

Now paypal rejected refund request for buyer, due to not couriered / shipment downloaded product,

tell how we can make shipment data ? to which address ? how we came to know to send ? 

where they are written / given awareness when purchasing digital products ? 

 

what is the meaning for 30 days money back guarantee (without asking reasons) ?

so now we feared to purchase any item over online through paypal

paypal not given proper analyzed issues not given proper judgement

 

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