Refund issue

pruzed
Contributor
Contributor
Seller wants to deduct original delivery shipping cost from refund amount contrary to our stated agreement. I only agreed to pay return shipping and I am insisting on a full refund. What recourse do have if seller sends a partial refund?
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2 REPLIES 2

PayPal_AshleyM
Moderator
Moderator

Hey @pruzed,

 

Do you have a dispute open against the transaction? If not, and the seller issues a partial refund when you agreed on a full one, you can dispute the transaction with PayPal to request the full amount. Hopefully the refund is completed in full soon!

 

- Ashley M


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pruzed
Contributor
Contributor
Thanks, Ashley! Good to know. Wanted to be sure I could open a dispute claim. Fingers crossed that it doesn’t come to that.
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