Refund issue
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi, You refunded a buyer from my account on 29th march for the amount of £60.00. This was already disputed with ebay and the customer closed the request by his own doing. The only thing that was wrong with it was 1 of the games was was wrong which I didn't know when listing on ebay. I did state on there though that I didn't know what GB the playstation was. He knew that and im guessing thought it was cheap enough to take a gamble then when it wasn't the 60gb that he did originally want he opened a request through ebay. with losing his request on that he then opened one with paypal. How can I ask is this possible. Thanks Dave
- Labels:
-
Disputes
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
No one on here did anything as this is a community forum and not customer services.
However Ebay and Paypal are 2 different companyies with 2 different buyer protection policies.
So a buyer can file on either or both (as long as one is closed).
In the event of an item received but not as described it is always one persons word against anothers so paypal tend to favour the buyer but normally they have to return the item back to you first before a refund is issued although sometimes they won't ask the buyer to do so if the seller fails to respond to the dispute or the item is fake etc.
Advice is voluntary.
Kudos / Solution appreciated.
Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
- Refund in Payments Archives
- Cant find partial refund. Seller sent me one and I cant find it on the site or resolution center. in Payments Archives
- i cant make a purchase online using paypal in My Money Archives
- PayPal took money from my account because buyers card issuer took it in Payments Archives
- Sorry about that. We can’t complete this for you right now. You can try again in a minute or two in My Money Archives