- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Solved! Go to Solution.
Accepted Solutions
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi @Emmak111
Thanks for reaching Community Forum!
Base with your statement, you filed an incorrect dispute. You filed a "Significantly Not as described" claim. This type of claim is for situation wherein you received a faulty, damaged, different item. Normal resolution is we will ask the Buyer to send the item to get a full refund. Since this is an incorrect case, you will need to reach Customer Service to see if they will honor to correct this. Please be reminded as well that there's a chance that they will deny the Claim because Buyer's Remorse is not covered by PayPal Purchase Protection. Cancelling an order must be initiated with the help of Seller. Have a great day!
If you find this or any other post was helpful, make our community better by giving kudos or accepting it as a solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi @Emmak111
Thanks for reaching Community Forum!
Base with your statement, you filed an incorrect dispute. You filed a "Significantly Not as described" claim. This type of claim is for situation wherein you received a faulty, damaged, different item. Normal resolution is we will ask the Buyer to send the item to get a full refund. Since this is an incorrect case, you will need to reach Customer Service to see if they will honor to correct this. Please be reminded as well that there's a chance that they will deny the Claim because Buyer's Remorse is not covered by PayPal Purchase Protection. Cancelling an order must be initiated with the help of Seller. Have a great day!
If you find this or any other post was helpful, make our community better by giving kudos or accepting it as a solution.
Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
- Refund in Payments Archives
- Cant find partial refund. Seller sent me one and I cant find it on the site or resolution center. in Payments Archives
- Getting money back from Ebay in Payments Archives
- How do I get refund on sending money to a friend that has no way to review it in Payments Archives
- Refund not received in Payments Archives