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Refund from seller

Sandy_hood14
Contributor

Refund from seller

I opened a case with PayPal due to a seller not delivering item, had no contact with seller after she breach contract but as soon as I contacted PayPal she contacted me,is swearing she paid them the money to pay me back but in the case it states seller hasn’t responded. I escalated case today and still nothing and she keeps emailing me asking did I get my money. Does PayPal have a phone number where I can talk to a real person? 
Thanks in advance 

2 REPLIES 2
kernowlass
Esteemed Advisor

Re: Refund from seller

@Sandy_hood14 

 

If she issued a 'refund' you would have had email confirmation and the dispute would have closed if you opened it for non receipt of item.


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Kudos / Solution appreciated.
Sandy_hood14
Contributor

Re: Refund from seller

Thank you for response,after many different e-mails & stories from seller I escalated the case then spoke to someone at paypal, said seller hasn't sent anything so now that case is escalated,paypal advised me to just ignore her e-mails because shes not being truthful to me.