Refund from Seller

jcrodrigueza
New Community Member

Recently a seller refunded me for not having delivered goods on time. However, I canceled the credit card I used for that transaction. Now the refund is reflected on the site, but it doesn't appear on my new credit card. How does paypal get the money to me in case like this?

I hope anyone of you can help me with this inquiry.

Login to Me Too
1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@jcrodrigueza

 

Refunds are automatic and always go back to the card used to fund the purchase with.

If the transfer fails then it 'should' bounce back to your paypal balance so you have 2 options.

 

1. Contact your old card issuer and ask them if they can recover those funds. However if the old and new c.c. are the same card just a new one as the other expired then it may still go through ok.

 

2. Wait 14 days and if a no show contact your card issuer for a chargeback.


Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.