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Refund from Paypal taking ages

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Refund from Paypal taking ages

Case Case ID: PP-D-84408649 was closed on my favor, but i don't know what is going to happen next. When will i get my refund?

 

Also the message system for support doesn't seem to be working, I left multiple messages on Friday and today Monday still no response.

 

I need a resolution and my refund asap.

 

Can someone advise please?