We currently have limited customer service staffing due to Coronavirus (COVID-19) safety precautions. We encourage you to find quick answers to your questions by searching the community forum, visiting our Help Center, or messaging us (message response times will be delayed). Thank you for your patience.
New to the community? Welcome! Please read our Community Rules and Guidelines
I purchased the Verizon Unlimited Hot Spot Plan - $50.00 a month. Grandfathered IMEI number. Sold by flash_solution (1012) on June 4th, 2020. $34.95. The Seller continued to extend or delay the date of delivery far beyond Ebay's return policy. I continued to contact the seller to resolve my issue to send my purchased item or provide a full refund. No corrective action was ever taken by the seller. I want a full refund to this day. Item#264675627740 PayPal was notified to contact the seller. Below is the chat I had with Ebay today…
I'm sorry to know about that. I can also see that you have filed an item not received request on July 30th but you just failed to ask us to step in so it expired and automatically closed.
Please note that once a request or a case is closed due to inactivity, there is no way to reopen it.
I understand where you're coming from right now. The seller drag this on until the case got closed and you can no longer be covered with eBay's protection. I'll make sure to file a report against the seller so this can be taken against their account.
However, you can still get your refund but you have to go through a different route and that would be for you to contact our financial institution which is PayPal as it is how the item was being paid and they got you covered for up to 180 days. And you can use this PayPal transaction id as your reference so they can do something to help you. 7JJ59256F3168034J.
I've at this for a long time now. I'm hoping PayPal can assist in this matter. Thanks for your time.
How do I open a dispute with a seller when a purchase goes wrong?
You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website
By opening a dispute, you can communicate directly with your seller to work out a problem transaction.
If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.
These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.
To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute
DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.
If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.
If you lose because seller provides a fake tracking number (likely) then post back for more advice.
If the item arrives and its tat the make sure you CHANGE the dispute quickly before it closes to 'not as described'.