Hi,
Two days ago i received money (38.44£) on my PayPal account by mistake from an unknown person., But shortly after he started a dispute in which he stated that he paid for an item that he didn't receive. He then sent me an email explaining that he sent me the money (40.00£) by mistake since he used a wrong PayPal email for the transaction, and i was willing to refund him the money i received (38.44£). Following the dispute resolution procedure, i stated that it was a mistake and i have attached a copy of the email i received.
The problem is, now, PayPal decided the case on his favor and refunded him the original amount which is (40.00£) while i only received that money minus fees (38.44£). So i ended up losing money for a mistake i didn't commit !
I tried to appeal that decision, but the only options i have are either provide a tracking number which i don't have since i didn't sell anything to anyone, or provide a proof that i already refunded the buyer, which in this case, was done automatically by PayPal. There is no other option to add more details or other option to appeal the decision.
I already sent an email to PayPal explaining the situation, and i am now waiting for their reply.
I want to ask if someone has already experienced a situation like this and tell me how they resolved it.
Thank you for your help.
