Refund (ebay transaction)

Hejaho
Contributor
Contributor
Hi, On 21st october I ordered item from ebay. I paid using my card (not PayPal) to paypal account of seller. On 16th december I sent the item back (seller accepted that I want to send it 2 months later as I was away for while) but I never got refund. Seller agreed to do refund but when 60 days after I got the item passed he stopped to reply to my emails. I dont have any contact with him now and I cant open a case on ebay as I bought the item more then 60 days ago. I tried to apply for refund on paypal but here I have to choose the transaction from the list and my payment is not on the list. Could you please help me. Thank you, Paulina
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kernowlass
Esteemed Advisor
Esteemed Advisor

@Hejaho 

 

If you need to open a dispute for a 'guest buyer' transaction then you can.......


1. Phone Paypal customer services and see if they will open one for you OR
2. Contact your card issuer for a chargeback.


Advice is voluntary.
Kudos / Solution appreciated.
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