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Refund denied

New Community Member

Refund denied

I recently made 2 purchases. I used PayPal to pay because of the buyer protection. Well, neither item actually arrived although tracking numbers show they did. The items I ordered were large tool boxes. Both over 4 feet long and 2 feet deep. The shipping weight for one item was 2.2 lbs. The other was .1 lbs. Nothing arrived, but even it it did it’s obvious that these weights would not be correct for the item I ordered. I filed disputes on both orders and was denied. What other action can I take?
Esteemed Advisor

Re: Refund denied




To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address.
Check tracking in below link to see where it went.

When you have that, contact PayPal via phone (log on to your account and click Contact at the bottom of the page, however that may not be an option at the moment due to covid), or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your paypal payment that way and see if they will do a chargeback for you.

Advice is voluntary.
Kudos / Solution appreciated.