Refund denied when product not received

[KrissySh]

Hi all, have you had the following issue with PayPal? I have raised a case that I haven't received my products but it was denied on the grounds that a valid delivery tracking ID was given. Indeed, the tracking number is correct but when following it, it clearly says that I have never received the package and now it's on the way back to the sender so there's no way I will get it in the future either. I am so angry at the PayPal service team that I can't even begin to explain. Not to mention there is no way to reach them - phones are off, messaging is disabled, you are my only hope. This is the first time I use the PayPal warranty and given my experience, I will stop using PayPal all together.

Also, if I can't dispute, can I open a complain in the local Consumer Protection Agency? PayPal has been advertising this buyer protection and is not living up to this promise. Do you have experience with cases like that? 

[Hellocorey]

I too I'm so angry with paypal.. this whole covid19 is working for the criminals but the honest paying customers seem to have to sit back and get **bleep**.. I have been disputing with PayPal now for over 100 days . I have proof that I did not recieve product in fact the tracking numbers belong to a Amazon purchase that I did not buy from Amazon.. they ( company ) got lucky when they used the tracking number it comes back to a address on my street. With no one working on the customer end and as a merchant they are up and running..really not fair. But don't give in keep trying to get thru I have not quit and won't  quit..

[KrissySh]

How do you reach out to them? I can't vene send them a message.

[Hellocorey]

I have no idea how to get ahold of PayPal been calling for over 100 days up to 7 or more times and messaging just as much..