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Refund cancelled

Contributor

Refund cancelled

Hi. The eBay seller cancelled my already-paid item on August 24 and offered a refund. The 'refund pending' status was logged on my PayPal activity log until September 4. It suddenly changed to "refund cancelled." I tried opening a case on that activity item but PayPal said it couldn't open a case because I had already been fully paid- despite me receiving the activity notif and email that the refund had been cancelled! Seller said it was an error on PayPal's part, and that he had already fully paid for the refund. I didn't believe him so I opened a case on the original purchase item. PayPal ruled in my favor without waiting for the seller to reply- but it gave no details on how to fix the cancelled refund, the case resolution just recommended refund! Now I don't know what to do as I can't raise a case on either activity item (fund cancellation or original purchase). How will I get my refund? TIA.

1 REPLY 1
Moderator

Re: Refund cancelled

Hi @xasterix,

 

I'm very sorry that you can't open a dispute because of the failed refund. Please contact customer service for assistance with opening a dispute.

 

To contact customer service, please click Contact at the bottom of the PayPal website for available options, or reach out by PM on Facebook or DM on Twitter.

 

I hope this is resolved quickly!

 

Olivia

 

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