Refund cancelled- case closed

[Justine32]

Good Morning all,

I had bought an item and it was never received, I paid goods and services so I opened a dispute. Shortly after opening the dispute the seller agreed to a refund and issued it.

The refund was was pending for 6 days and is now showing as 'refund cancelled'. When the seller issued the refund the case was closed automatically but now it has been cancelled I can not reopen the case nor open a new one and I am still out of pocket, what can I do?

Kind Regards 

[kernowlass]

@Justine32 

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