cancel
Showing results for 
Search instead for 
Did you mean: 

Refund and dispute

SOLVED
Splash4
Contributor

Refund and dispute

Seller is telling me to close my dispute with PayPal or they will not refund the amount I paid. Says the funds are frozen. I have never been requested to do that before Once I close it I don't think I can reopen if they don't refund.
1 ACCEPTED SOLUTION

Accepted Solutions
kernowlass
Esteemed Advisor

Re: Refund and dispute

@Splash4 


If you had to close a case to get a refund then it would be pointless opening one.
NEVER close a dispute / claim until you have a refund.
If the seller issued a refund then that would close the dispute automatically.
If he doesn't escalate to a claim.
Do not close it or he can ignore you and you can't open a second dispute OR re-open a closed one.


Advice is voluntary.
Kudos / Solution appreciated.

View solution in original post

2 REPLIES 2
kernowlass
Esteemed Advisor

Re: Refund and dispute

@Splash4 


If you had to close a case to get a refund then it would be pointless opening one.
NEVER close a dispute / claim until you have a refund.
If the seller issued a refund then that would close the dispute automatically.
If he doesn't escalate to a claim.
Do not close it or he can ignore you and you can't open a second dispute OR re-open a closed one.


Advice is voluntary.
Kudos / Solution appreciated.

View solution in original post

jomarisaquin
Member

Re: Refund and dispute

Help me how to send money i cant send because my account is limited