Refund after 180 days.
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I ordered an item on the 29th of December without realising it was from Australia. It arrived end of January, I refused to pay £15 charge for the shipping and therefore the item was sent back after 29 days in my local post office (procedure). I was assured by the seller I would receive a refund once they received my item, was also told it would take approximately 3 months for them to get my item back because it was sent by sea mail. I messaged the seller again recently and was told to open a dispute with paypal but the dispute was automatically closed because it's been over 180 days since I paid for the item? Just wondering if there's a way around it. I did try ringing customer service but the automated machine doesn't recognise my problem and I couldn't get through to anyone and can't find an email address to paypals customer service.
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Credit cards often only give you 120 days so 180 with paypal is more than enough.
If you booked in December then you had up until June to open a dispute and that is when your holiday was booked so how much more time did you need/
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I also have this issue because of Covid-19. I bought something from Japan in April just before they closed off over-seas shipping. It was maybe the week of. I thought I'd give the seller and shipping company some time, because I knew shipping over seas would be complicated this time around. It's now over 6 months and at this point I can only assume the package has been lost, but I can no longer file a dispute for it despite the item having not arrived.
While 180 days is very generous normally, I think with Covid it's just not enough. They should really think of extending it while we're in the middle of a Pandemic.
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Yep but you have 0 buyer protection if the seller refuses a refund after 180 days.
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I have a similar problem; mine involves concert tickets. Tickets were purchased June 2020 for concert scheduled April 2021 (10 months in advance). I used PayPal precisely for extra protection dealing with a service vendor on the Internet. Thanks to Covid, concert was rescheduled twice and changed venues, finally occurring on 9/24/2021. At the venue door, my son and I were refused entry with our valid tickets and directed to the Box Office. They took the ticket information and promised a refund from the ticket vendor within 10 business days. After three weeks, I tried contacting the vendor (a major ticket vendor in the US still doing business); they do not respond to email and their Customer Service chat says you are 99th in line which never changes so is apparently unstaffed. I am disputing within 180 days of _date_of_service_ which (for services) is the only relevant date; until then, there is probably no dispute. Tickets (for travel or entertainment) are often purchased well in advance of the scheduled date of service. It seems PayPal needs to adjust their policy to allow for this. I succeeded in opening a dispute, but it was automatically closed a few minutes later.
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Even credit cards only give you about the same time period as paypal (some even less), you have to risk assess pre-sales etc yourself.
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