Refund Will not work

JohnShenton
New Community Member

I am trying to do a part refund for a buyer on ebay but every time i try it keeps telling me to try again later. the buyer keeps emailing me they sound like they are geting frustrated as am i.

first time this has ever happend  

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1 REPLY 1

PayPal_Siobhan2
Moderator
Moderator

Hi JohnShenton, 

 

Thank you for contacting the PayPal Community Forum and welcome as a new member!

 

I am sorry to hear you are unable to issue a partial refund. Is there an open dispute on this payment? You have 180 days to issue a full or partial refund to a customer, is the transaction still within the 180-day time-frame? 

 

- Siobhan 

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